FAQ

Find your answers here

How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 5-7 business days for standard shipping. Expedited options may be available for faster delivery.

How long will it take to ship my order?

Once your order is placed, it usually takes 1-2 business days for processing before it is shipped. You will receive a shipping confirmation email with tracking details once your order is on its way.

What are the sizing specs of my order?

You can find detailed sizing information for all products on the product page. This includes measurements in centimeters. If you have specific questions about sizing, please contact customer support for further guidance.

I'm having issues placing an order.

We apologize for the inconvenience! If you’re experiencing issues while placing an order, try the following steps:

• Clear your browser’s cache and cookies.

• Ensure that all required fields (address, payment information) are filled out correctly.

• Check for any errors or messages on the checkout page.


If the problem persists, please reach out to our customer service team for immediate assistance.

I'd like to return or replace my order.

If you are unsatisfied with your purchase, you can initiate a return or replacement within 30 days of receiving your order. Items must be in their original condition with tags attached. Visit our Returns & Exchanges page for full details and to start the process, or contact our support team for help.

I'd like to cancel my order.

If your order has not yet been processed or shipped, you can cancel it by contacting our customer service team as soon as possible. Once an order is processed or shipped, it cannot be canceled, but you can initiate a return after receiving the package.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.